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Job Details

Support Center Assistant-PT 4pm-10pm

Company name
Area Wide Protective

Location
North Canton, OH

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Support Center Assistant-PT (4pm-10pm)

in

North Canton

Ohio

Overview

Support Center Assistant - Canton, OH

Area Wide Protective has been the leading provider and innovator of traffic control solutions since our inception in 1993. Our main goal is to improve processes by continually establishing best practices for productivity and cost effectiveness. Driving added value to our customers through the talented execution of our employees and the pursuit to provide extraordinary service to our customers is what has built our company and its national reputation for integrity.

As we continue to rapidly grow, we are committed to identifying and hiring the best employees. Being safe and protecting the lives of our customers, co-workers, and the motoring public is our first, last and only job.

We are currently seeking a PT- Support Center Assistant.

Schedule (4pm-10pm / aprox.30-32 hours per week)

Pay: $11.50

Responsibilities

Handle all inbound calls and email communications to the AWP Support Center, taking customer job orders, and directing call inquiries to appropriate AWP personnel.

Document all work order changes during the after-hours window and follow standard protocol for communicating changes and updating the work orders.

Utilize AWP's Salesforce technology platform to enter customer job orders ensuring all relevant information is captured and documented.

Maintain emergency call-out lists and advise Managementof changes

Maintain on-call rotation information from the field for the AWP Support Center use

Maintain temporary agency contact information

Triage requests from Traffic Control staff to the appropriate person

Ensure employee phone records are up to date for dispatch purposes

Communicate daily work assignments to facility personnel, handling confirmations, and exceptions.

Qualifications

Must be extremely detail-oriented

Must be proficient to an intermediate level on MS Office/Computer navigation and internet research

Must demonstrate AWP Core Values applicable to field coordination work – Customer Focused, Commitment to Safety and Quality, We Value our Employees, Focused on Growth, Sense of Urgency

Must have 2-3 years' experience in a call center / order taking role

Must have strong customer service skills

AWP, Inc. is proud of its employees and appreciates the hard work, loyalty, and commitment they provide every day, which is why we offer the following:

• Competitive wages; commensurate with experience• Health, Dental, Vision, Life, LTD/STD coverage available for full-time employees• 401(k)• Paid vacation and holidays• Advancement opportunities

We conduct pre-employment testing and are proud to be an Equal Opportunity Employer.

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CategoryAdministrative

Pay RateUSD $11.50/Hr.

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Company info

Area Wide Protective

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