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Bilingual Spanish or Portuguese Team Lead - Financial Services

Location
Orlando, FL

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Wyndham Vacation Ownership is currently seeking a Bilingual Spanish or Bilingual Portuguese Contact Center Team Lead in Orlando, Florida.Wyndham Consumer Finance is the financeorganization that performs lending and servicing operations for WyndhamnVacation Ownership. We offer innovative financing of lifetime vacations,ndelivering best-in-class servicing, and generate exceptional value in annenvironment where associates can thrive and excel.nnOur team is looking for candidates with strongncustomer service experience. The inbound Contact Center Representative isnresponsible for responding to owner inquiries regarding the financial status ofntheir accounts as well as take payments on accountings while providingnexcellent customer service and answering 70% of calls within 60 seconds. Eachnteam member plays an integral part in achieving the department goals.u00a0nnCome be a part of our winning team! Clickhereto learn about our amazing culture!nResponsibilities include, but are not limited to:nTake inbound calls from property ownersRespond to customer questions and complaints to ensure customer satisfaction and prevent delinquenciesProvide training and support for junior staff; review and approve file maintenance formsConduct side-by-side observation of junior staff to identify areas for improvement and compliance with company policies, procedures and state/federal regulationsIn absence of supervisor, will handle escalated calls from customers and assist junior staff in handling/resolving problem accountsWill assist supervisor in managing phone queues and ensuring focus of staff on achieving service levelsWill delegate and assist supervisor with ensuring that correspondence is worked in a timely mannerMinimum Qualifications:High school diploma or G.E.D. equivalentTwo years customer service experience in a call center environmentu00a0Ability to speak, read, and write in English/Spanish or English/PortugueseWorking knowledge of Microsoft Word and ExcelMust possess good time management and organizational skillsAbility to support supervisor in motivating, developing and coaching Inbound Contact Center Agentsu00a0Must exhibit problem-solving skills to resolve member concernsu00a0Must display ability to train new employeesPreferred Qualifications:Financial experienceEnvision your career with one of the world's largest hospitality companies. Wyndham Vacation Ownership, a member of Wyndham Worldwideu2019s (NYSE: WYN) family of companies, is the worldu2019s largest vacation ownership business, as measured by the number of vacation ownership resorts, individual vacation ownership units and owners of vacation ownership interests. Headquartered in Orlando, Florida, the company develops and operates an expansive portfolio of resorts, managing comprehensive vacation ownership sales, marketing, and consumer financing operations. The companyu2019s seven primary consumer brands include: CLUB WYNDHAMu00ae, WorldMarku00ae by Wyndham, CLUB WYNDHAMu00ae ASIA, WorldMark South Pacific Club by Wyndham, Shell Vacations Club, Margaritaville Vacation Clubu00ae by Wyndham and WYNDHAM CLUB BRASILSM. As of December 31, 2016, the company has developed or acquired 219 vacation ownership resorts in the U.S., Canada, Mexico, the Caribbean, South America and the South Pacific that represent approximately 25,000 individual vacation ownership units and nearly 900,000 owners of vacation ownership interests. Wyndham Vacation Ownership is supported by approximately 18,000 associates worldwide. As one of FORTUNE Magazine's Most Admired Companies, Wyndham Worldwide is one family, one team of professionals who actively strive to provide our customers and each other with our signature Count On Me! Service promise. A promise to be responsive to needs, to be respectful in every way and deliver a great experience. It's more than a promise, at Wyndham it's been recognized as a commitment, visible in our awards including Newsweek's 100 Greenest Companies, Diversity Inc's 25 Noteworthy Companies and Ethisphere Institute Lists of the World's Most Ethical Companies amongst others. Come and join our Wyndham Family and discover the rewards for your career. BenefitsA career at Wyndham offers you great benefit opportunities with a competitive package of salary, benefits and recognition. In addition to great employee discounts on such travel related areas as hotel & lodging, car rentals & other goods & services, you will receive:Medical/dental and vision care plansA 401(k) program that matches dollar for dollar up to 6% of salary (to government max)Programs that include Flexible Spending Accounts, short & long term disability, life insurance & educational assistance amongst othersAlong the way, you will have an opportunity to contribute to improving the world around us through our volunteer efforts and global sustainability program, Wyndham Green. Come and be part of One Family, One Team, One Company . . . WyndhamPeople Make the Difference

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