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Job Details

Call Center Customer Service Associate

Company name
Mechanics Bank, Inc.

Location
Henderson, NV, United States

Employment Type
Part-Time

Industry
Call Center, Customer Service, Finance

Posted on
Dec 21,2018

Valid Through
Apr 05,2019

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Profile

CRB Auto powered by Mechanics Bank is looking for a Customer Service Associate to add in the Henderson, NV location

This is an excellent opportunity to work for an established and growing financial institution. In this role, you will be the initial contact point for inbound phone calls, assisting customers by answering questions, providing contract and system information, and resolving problems while delivering great customer service and leaving a positive impression. This is a high volume contact center working in a structured team setting with shared goals.

Responsibilities:

Handle inbound customer service calls in a professional manner.

Learn CS processes and procedures, assist CRB Auto customers with all request and questions

Process customer payments.

Answer website questions.

Accurately update account information.

Review, monitor, and follow-up on any assigned accounts as appropriate.

Follow and maintain policies and procedures in all aspects of the position.

Focus on quality phone calls.

Strive to obtain performance objectives.

Assist with Collections, Title, Repossessions and Insurance departments as necessary

Perform other assignments and duties as directed by supervision

Requirements

Education/Experience 

High school diploma or general education degree (GED) required. College degree preferred. 

Customer service, financial, and automotive background preferred. 

Proficient in Microsoft Office Suite and Internet Explorer

For more than 110 years, Mechanics Bank has been committed serving the needs of our communities, enriching local lives and driving economic growth. With more than $5.4 billion in assets and 34 branches throughout California, we provide a highly personalized relationship banking experience that includes consumer and business banking services, commercial lending and deposit solutions, comprehensive trust and wealth management services as well as a national indirect auto lending unit. For more information about how we might be able to help you or your business, please visit mechanicsbank.com. Note: No relocation available. No agencies please.

Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.

Please view Equal Employment Opportunity Posters provided by OFCCP here

Company info

Mechanics Bank, Inc.
Website : https://www.mechanicsbank.com/

Company Profile
Founded in 1905, Mechanics Bank provides personal banking, business banking, trust and estate services, brokerage and wealth management services through thirty-three offices across Northern California. After four generations, we remain fiercely independent and deeply committed to the bank's founding values of trust, lasting relationships, teamwork, genuine care and pride in what we do.

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