Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Tampa, FL
View more jobs in Florida

Job Details

Associate HR Coordinator - AFP

Location
Tampa, FL

Apply for this job






Profile

Associate HR Coordinator - AFP
in
Tampa
Florida
Associate HR Coordinator - AFP
Next
Ref No.:
18-02812
Location:
Tampa, Florida
Client is currently seeking a candidate for our HR team in Tampa, FL. This individual will have the opportunity to learn about the many aspects of human resources administration as they provide customer service support to staff members and managers as a member of our service delivery team. This position deals with highly confidential information of all staff at all levels within the organization.
• Answer telephony inquiries from a dedicated phone line, as well as email inquiries, and triage / escalate issues according to defined processes and procedures
o Examples include answering inquiries and providing navigational support relating to Client’s HR system (Workday)
o Utilizing a knowledgebase program for guidance
o Utilizing an incident management tool to manage inquiries and transactions
o Provide excellent customer service as measured by Service Level Agreements and call center metrics
• Perform transactional work in Workday
• Manage and maintain the content in the knowledgebase program and suggest improvements for ongoing development
• Contribute to improving relationships and service levels with staff and HR COE partners by pro-active communications as well as timely and effective responses
• Generate standard reports and perform audits on transactional work and other processes
• Contribute to knowledge sharing within the team. Provide feedback on process and technology improvements.
• Support and back up other team members in their daily activities. Support and sustain positive work environment that fosters team performance through own work and behavior.
• Manage other assigned activities, as needed
Basic Qualifications
• Bachelor’s degree; OR
• Associate’s degree & 4 years of directly related experience; OR
• High school diploma / GED & 6 years of directly related experience
• Call center experience
Preferred Qualifications
• Bachelor’s degree in Business Administration, Economics, Psychology, or other Liberal Arts majors.
• 2 or more years work experience in human resources or customer service
• Effective analytical thinking, attention to detail or related internship experience demonstrating same
• Ability to communicate effectively verbally and in writing
• Ability to communicate effectively in written and spoken Spanish
• Strong working knowledge of Microsoft Word, Excel, and Power Point
• Able to multi-task in a fast paced environment to meet deadlines
• Strong team player who is able to collaborate with colleagues on complex tasks
• Bilingual in Spanish
Apply Now
Apply Now
Share

Company info

Sign Up Now - CallCenterCrossing.com

Similar Jobs:
Claims Customer Service Representative
Location : Clearwater, FL
Claims Customer Service Representative (Medicare Supplement) Insurance Administrative Solutions in Clearwater FL USA JOB SUMMARY: Examine, perform, research and make the decisions necessary to properly adjudicate telephone and wri...
Job Description: Anthem, Inc. is the nation's leading health benefits company serving the needs of approximately 40 million medical members nationwide. Your Talent. Our Vision. At Amerigroup, a proud member of the Anthem, Inc. fa...
Call Center Rep
Location : Tampa, FL
Looking for a career change? Good with people and technology? We have several positions in Tampa and Lakeland. GTE Financial is looking for organized, professional, friendly people to join our fun working environment as Call Cente...
I like the volume of jobs on EmploymentCrossing. The quality of jobs is also good. Plus, they get refreshed very often. Great work!
Roberto D - Seattle, WA
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
CallCenterCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
CallCenterCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 CallCenterCrossing - All rights reserved. 21