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Service Center Support Specialist

Englewood, CO

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Service Center Support Specialist
Service Center Support Specialist
job details:
location:Denver, CO
salary:$15 - $17 per hour
date posted:Thursday, July 12, 2018
experience:Entry Level
job type:Temporary
job description
Service Center Support Specialist
Places outbound calls (regarding account status, complaints, etc.) and handles incoming calls (inquiries, complaints, etc.) and directs calls for further problem resolution, if necessary
? Be available to handle member inquiries
? Represent Health Plan by answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or queues
? Respond with empathy to complaints and concerns from members concerning health plan benefits, account status, payment history, and medical services.
? Initiate contact with the appropriate health plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed
Working hours: 8:00 AM - 8:00 PM
--Complete required training and understand how to use tools available to recall necessary information
--Excellent written and verbal skills
--Ability to effectively interact with diverse work units at all organizational levels
? High School Diploma or Equivalent
? Call center experience preferred/Health insurance experience preferred
? Local candidates preferred, within 10 miles
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
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