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Mortgage Customer Service Representative

Location
Irving, TX

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Description: Staffmark is currently hiring a Mortgage Customer Service Representative in the Irving TX area and we'd love to hear from you! As a Mortgage Customer Service Rep employees will take Inbound/Outbound customer service calls assisting customers with tax questions related to their mortgage and home. This is strictly a customer service role and NO SALES will be involved. Mortgage CSR candidates must have stable work history Experience with mortgage industry finance and real estate a plus. Must be flexible with scheduling hours. Site operations are open from 7am to 11pm Monday-Friday with some Saturday work as needed. Pay for this Mortgage Customer Service Rep position is $15.00/hour 40 hours/week paid weekly. Mortgage Customer Service Rep Overview: - Respond to and process customer telephone inquires regarding mortgage real estate issues in a high volume call center. - Handle approximately 60 calls on average daily. - Interacts with internal and external sources along with staff and management in an effective and supportive manner to maintain a positive working relationship promoting teamwork and a strong customer service experience. - Will need to develop a thorough knowledge of departmental functions procedures and resources in order to provide accurate information to customers. - Must be able to work in a STRUCTURED environment Primary Responsibilities: Create and foster a great customer service experience. Interfaces with customers to resolve related customer service calls/queries/problems. Verifies contacts and account information. Examines customer problems and implements appropriate corrective action to respond to customer requests. Escalates queries/requests for action as appropriate to Supervisor and/or Research for immediate action. Maintains and creates logs reports records and files. Investigates analyzes coordinates and tracks complex customer issues and problems. Makes proactive efforts to determine accounts requiring close attention identifies problems and works through to resolution. May interface with other call center customer service representatives to answer questions on process or specialized situations. This position is hiring immediately and will start on a contract basis. Please apply ONLY if you are able to begin working in the next 2 weeks and are flexible to interview with short notice. This is a great position to continue your career in a mortgage customer service role! Requirements:- HS Diploma or Equivalent - 3 years of call center experience - 1 year of recent mortgage servicing experience - Steady job history with minimum gaps - Able to interview and begin working in the next 2 weeks, hiringOrganization : { @type : Organization, name : Staffmark, sameAs : ****}, industry: Customer Service, identifier: { @type: PropertyValue, name: Staffmark, value: 86401 }, jobLocation: { @type: Place, address: { @type: PostalAddress, addressLocality: Irving, addressRegion: TX } } } .showMyModal { display: block !important; } Connect With Us Facebook Twitter Linkedin Instagram Talent Network Home Employees Employers Our Story News MyStaffmark Blog Locations EOE Contact Us GoToAssist Privacy Policy Copyright document.write(new Date().getFullYear()); Staffmark, All rights reserved. A subsidiary business of Recruit Holdings Company, Ltd. Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizen status, disability, or veteran status. 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