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Job Details

Part Time Customer Retention Representative

Company name
Globe Life And Accident Insurance Company

Salary
30

Location
McKinney, TX

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Job Description
Job Description:
Customer Retention Representative
 The Customer Retention Department is responsible for conserving business on behalf of the Company.  You’ll be a vital part of a dedicated, professional team.  Representatives play a key role in ensuring that customers who call in with the intention of cancelling are provided assistance in understanding the importance of keeping their coverage, as well as providing policy maintenance.  
 Summary Job Description:
We’re looking for outgoing, hardworking individuals who are self-starters, can work independently and are detail oriented.  As a Customer Retention Representative you’ll handle inbound and outbound telephone calls with customers who are calling to cancel their insurance coverage and/or place calls to current policyholders regarding coverage, premium due, as well as other policy information.  You’ll answer questions about policy benefits and premiums and accurately document the information on the appropriate database.  You must have a positive, helpful attitude with customers to quickly gather information and record it.  There is no cold calling and no phone sales. Friendly, casual work environment with full-time and part-time positions available.  Excellent earning potential – hourly wage plus bonus based on performance.   
Primary duties & responsibilities:

Handle inbound and outbound calls to customers to assist with their policy related questions and verify and document information
Clearly explain the policy benefits and premiums due to customers
Ability to solve complex policyholder issues with a positive attitude
Use discretion and tact when speaking with customers
Reselling the benefits of our policies

Job Requirements
Required Skills
 Required Knowledge, Skills, & Abilities:

Excellent oral and written communication
Superior customer service skills required – friendly, efficient, good listener
Proficient use of the computer, keyboard functions and Microsoft Excel
Ability to work under pressure and multi-task
Excellent organization and time management skills
Must be detail-oriented with the ability to analyze information and make logical conclusions
Have a desire to learn and grow within the Company

Company info

Globe Life And Accident Insurance Company

Company Profile

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