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... Summary/Scope The Customer Care Quality Analyst supports the delivery of world ... contacting the BMS Customer Care Center. This position will ensure appropriate ... Requirements Bachelor’s degree preferred Previous..
... Softphone and CECP (Consumer Experience Center Platform) applications. Drives department's test ... the Enterprise release schedule and call out any changes to the ... on software testing or business..
The Role: Business Analyst, Customer Service Tools and Systems ... weekly Supervisor meeting, also providing data for coaching/known issues (contact reason ... to contribute to agent and center level data..
... voice applications, chatbots and various call center technology tools that are integrated ... and automation. Deliver IVR application call flows and routing strategies, reusable ... and JAVA/J2EE. Collaborate with..
