Customer Service Manager Jobs in North Carolina

... performance goals for conversion, quality, customer satisfaction, and efficiency. Lead all ... mentoring or corrective action, following Customer Care’s performance improvement plan process. ... absence of the Contact Center..

... performance goals for conversion, quality, customer satisfaction, and efficiency. Lead all ... mentoring or corrective action, following Customer Care’s performance improvement plan process. ... absence of the Contact Center..

Description The Director of User Acceptance Testing (UAT) drives performance and collaboration across the enterprise with the goal of ensuring user acceptance testing teams drive and deliver quality testing results based ..

Description Responsibilities Role Description Summary The Director of the National Call Center/evendor channel is responsible and accountable for building, leading and having oversight of the go to market business strategy at ..

... The Supervisor, Inbound Contacts addresses customer needs which may include complex ... it. Escalates unresolved and pending customer grievances. Decisions are typically are ... years of call center or..

... Contacts Representative 3 performs advanced administrative/operational/customer support duties that require independent ... a sense of urgency as customer advocates, gathering information to determine ... advocates, gathering information to determine..