The key responsibilities and job profile of the telemarketing agents include running a variety of programs from members to the end continuities. They are also required to embrace all the functions that lie in between. Other than having a versatile and direct approach towards the fulfillment of goals, the call center agent must ensure the satisfaction of the clients and make them ready to order. They are also required to conduct induction and training programs for educating the junior recruits on the fine art of telemarketing so that they are able to give their best.
It is important to focus on the communication subjects while you are in school, although knowledge in diversified subject matter is appreciated since the profile of the telemarketing agents job requires the incumbent to deal with different kinds of people from various backgrounds and cultures. Having a high school diploma is enough to suffice for a telemarketing job, although there are a few employees who are looking for graduation in any discipline.
Some of the key skill sets of the telemarketing or call center agent are as follows:
- Making outbound calls
- Handling customer queries effectively
- Having good communication skills in both written as well as spoken English
- The skill and ability to provide information in the verbal context in a clear and transparent manner
Experience in the field of call center jobs is important as it helps you stay abreast of the various kinds of developments that are the trend in the industry. A lot of telemarketing companies look for telemarketing agents who have at least 6 months of experience in the calling field and are also friendly, ambitious as well as dedicated and committed to the service. Make sure you find a job as a starter in any telemarketing company before looking for newer and bigger openings.
The global career prospects for a call center agent are good, as has been estimated by the United States Bureau of Labor Statistics. This is a trend in the telemarketing industry that is likely to continue until the year of 2014. In fact, the rate of growth of the telemarketers is good due to the urgencies and immediate requirements of this field. This is why you can grow easily and swiftly.
The median salary of a telemarketing agent is between $25,000 and $45,000 on an annual basis. However, the starting scale may be fixed at $22,000 for the newcomers. There are then the added perks and benefits such as leaves, holidays, medical insurance, life insurance, and other advantages.
The working hours of the telemarketing agents are a little hectic with the candidates having to sacrifice a lot of their time in office. Sometimes, they are required to devote at least 9 hours at work, along with night as well as weekend shifts. Often, the overtime is paid. The companies hiring the services of the call center agent give them the bets of the services environment with competitive wages, incentives, and due rewards and recognition for their efforts. If the marketing force in the telemarketing sector is full time, the attrition rates are lower. This is why the companies try to stick to better pay and working conditions for the members of their staff.