Some people use call center careers to obtain their first job out of college before moving on to other areas of the company, others find jobs in the telemarketing industry and opportunity in call center careers.
There are probably as many possible telemarketer jobs and call center careers paths as there are call centers, but this is a sample that is typical of an average call center:
- Customer Service Representatives (Call Center Agents)
- Department Manager
- Training Manager
- Quality Assurance Specialist (Call Monitor)
- Business Analyst
- Hiring Manager
- Information Technology (IT) Specialist
- Information Technology Support Manager
- Vice President of Call Center Operations
Comfort with a computer is a must. Call center jobs opportunities also require the ability to learn new systems and procedures frequently as something is always changing or being updated in the software.
A pleasant phone voice, proper pronunciation, clear enunciation, and a patient manner are all important in Call Center jobs. Outbound call centers will also require sales skills. In fact, with the increasing emphasis on cross selling and up selling, sales ability is an important skill set for anyone interested in working in call centers.
Agents may be promoted to higher positions in the area of call center careers, such as:
- Call Center Supervisors
- Help Desk