Contact Center Jobs description
A contact center (also known as an e-contact center or a customer interaction center) is the central point in a company from which all customer contacts are managed. The contact center typically includes one or more online call centers. It may also include other types of customer contact such as postal mail catalogs, e-mail newsletters, online chats, and website inquiries. A contact center is usually a part of the company's overall customer relationship management.The employment opportunities available at a contact center include customer care representative, call center lead, trainer, voice coach, analyst, and collections jobs as well as managerial positions.
The primary requisites for a job at a contact center are good verbal and written communication, organization, and problem solving skills. A patient ear and a pleasant telephone demeanor are also a must for a job at a contact center.
Although formal college education is not emphasized upon for the entry-level jobs at a contact center, comfort with the use of computer software is necessary as a contact center usually has special software that allows the contact information to be routed to appropriate people, contacts to be tracked, and data to be gathered.
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| DATE | LOCATION | JOB TITLE |
| Jan 30, 23 | Adel, GA |
Contact Center Representative
First Commerce Credit Union Come grow with us!nFirst Commerce is expanding and we want you to join our dynamic, winning team. At FCCU, you can expect competitive pay, best in cl... |
| Feb 01, 23 | Round Rock, TX |
Contact Center Spec 1
Baylor Scott & White Health JOB SUMMARYnThe Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails, and electronic request... |
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Contact Center Manager
The Home Depot, Inc. Position Purpose: The Contact Center Manager provides leadership to the centers operational workforce and is actively engaged in managing teams to dr... |
| Feb 04, 23 | Carson, CA |
Contact Center Senior Supervisor
See's Candies The pay range for this position is expected to be between $62k-$65k per year; however, base pay offered may vary depending on multiple individualized ... |
| Feb 02, 23 | Irwindale, CA |
Admin/Clerical - Contact Center Representative III Contact Center Representative III
HireTalent Job Description: Position Overview: Answers general inbound and places outbound calls in a call center with the goal of increasing business, custome... |
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