UM Administration Supervisor

Profile

Description

The Supervisor, UM Administration contributes to administration of utilization management. The Supervisor, UM Administration works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach.

Responsibilities

The Supervisor, UM Administration provides non-clinical support for the policies and procedures ensuring best and most appropriate treatment, care or services for members. Decisions are typically are related to schedule, plans and daily operations. Performs escalated or more complex work of a similar nature, and supervises a group of typically support and technical associates; coordinates and provides day-to-day oversight to associates. Ensures consistency in execution across team. Holds team members accountable for following established policies.

Required Qualifications

Associate's Degree or equivalent experience

2 years or more experience in a Team Leadership or Supervisory position

2 years or more Call Center experience (Customer Service, Technical Support background)

1 - 2 years or more of experience with Reporting, Analytical Skills (identifying trends and evaluating data)

Proficiency in Microsoft Office Word, Excel and PowerPoint

Able to give direction and make sound business decisions

Ability to exercise sound judgement and engage in ethical behavior

Exceptional verbal and written communication skills

Strong attention to detail

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

Experience in an operational setting

General understanding of economic, financial and operational concepts

Previous supervisory experience in a call center setting

Bilingual in Spanish

Additional Information

This position will be in-office located in Doral, FL

Work Schedule will be Monday - Friday 8:00am - 5:00pm EDT with rotating Saturdays

Potential for overtime based on business needs

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com