Customer Service Representativ

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Customer Service Representativ
Location : HOUSTON, TX, United States
Job Family : Support
Job Type : Regular
Posted : Feb 24, 2022
Job ID : 29727
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Job Description
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Primarily responsible for ensuring that our customers receive the best service possible through processing of orders, general correspondence regarding orders and/or products and services. Coordinate with other functions/departments such as operations, technical support, production, engineering and/or shipping to respond to customer inquiries in a timely manner.
o Review of customer Purchase Orders for adequate and accurate information for order entry. o Maintain timely and accurate sales order entry for systems, parts and/or repair orders entered. o Distribute Order Acknowledgements to customers and for orders entered. o Process customer request for documentation---drawings, spare parts list, etc when required. o Prepare and maintain sales order files. o Interface with customers, representatives and Regional Sales Managers on order status for orders entered. o Answer calls, enter orders and operate as back up to other customer service staff as necessary. o Communicate and work with external customers and internal departments in timely and professional manner. o Ensure prompt and efficient processing of customer requests. o Inform the company of customer complaints or changes in orders. o Corresponds with customers by facsimile/e-mail/telephone depending on the nature of the problems and coordinate related departmental correspondence. o Other duties as required.
o Two (2) years clerical/secretarial experience o Two (2) years customer service/call center experience o Excellent verbal and written skills o High level clerical and numerical skills o High level literacy o Two (2) years experience with ERP systems. o Associates Degree minimum
Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at ****or @parkerhannifin.
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. (Minority / Female / Disability / Veteran / VEVRAA Federal Contractor) If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to ****and ****Apply Now >
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Categories
Sales / Business Development
Customer Service
Administrative / Clerical
Engineering
Posted:
2022-03-01
Expires:
2022-03-31
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