Job Details

Inbound Contacts Representative 2 - WAH FL/GA/TN/TX/AL

Location
Tampa, FL, United States

Posted on
Jun 25, 2022

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Job Information
Humana
Inbound Contacts Representative 2 - WAH FL/GA/TN/TX/AL
in
Tampa
Florida
Description
The Inbound Contacts Representative 2 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.
Humana Benefits - How we Value You
Benefits starting day 1 of employment
Competitive 401k match
Generous Paid Time Off accrual
Tuition Reimbursement
Parent Leave
Go365 perks for well-being
Responsibilities
The Inbound Contacts Representative 2 addresses provider needs which may include complex benefit questions, resolving issues, and educating providers.
Role Responsibilities
Inbound calls from providers
Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it.
Complex benefit and claims questions
Escalates unresolved and pending provider issues.
Decisions are typically focus on interpretation of area/department policy and methods for completing assignments.
Required Qualifications
1 or more years of Inbound/Outbound Call Center Experience
Proficiency with Microsoft Office Excel and Word
Live in FL, GA, TN, TX or AL
Proficiency with computer navigation with windows and the ability to move through multiple screens
Must be available to work Monday through Friday 8:00 AM - 5:00 PM EST (regardless of state that you reside) and flexibility is needed to complete calls in the que to fit the needs of the business and providers
Preferred Qualifications
Associate's or Bachelor's Degree
Microsoft Office Outlook and Teams
Healthcare experience
Benefit and claims knowledge
Additional Information
As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.
If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.
If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
Work-At-Home Requirements
WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
​Humana and its subsidiaries require vaccinated associates who work outside of their home to submit proof of vaccination, including COVID-19 boosters. Associates who remain unvaccinated must either undergo weekly negative COVID testing OR wear a mask at all times while in a Humana facility or while working in the field.
Internal- If you have additional questions regarding this role posting, please send them to the Ask A Recruiter persona by visiting go/yammer and searching Ask A Recruiter! Please be sure to provide the requisition number so we may be able to research your request quicker.
Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from **** with instructions on how to add the information into your official application on Humana's secure website.
Scheduled Weekly Hours
40

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