Contact Centre Manager

Profile

Aon Sp. z o.o. Aon Is Looking For A Contact Centre Manager: As a manager in the Employee Contact Centre you'll be responsible for the daily running and management of a team of around 15 colleagues (Contact Centre Representatives, Quality Analyst and Contact Centre Coordinator). You'll be responsible for meeting the Employee Contact Centre targets as well as planning areas of improvement or development. Contact Centre Managers ensure that calls, emails and web chats are answered by staff within agreed time scales and in an appropriate manner. You'll coordinate and motivate call centre staff and may manage staff recruitment. Job Responsibilities:managing the daily running of the Employee Contact Centre, including sourcing equipment, effective resource planning and applying the Employee Contact Centre strategies and operationsdoing needs assessments and performance reviewsmeeting performance targets for speed, efficiency and qualityliaising with other departments to gather information and resolve issuescoordinating staff recruitment, writing job adverts and liaising with the HR and TA teamsreviewing the performance of staff, identifying training needs and planning training sessionsrecording and reporting statistics and the performance levels of the centrehandling the most complex customer complaints or enquiriesorganising shift patterns and the number of colleagues required to meet demandcoaching, motivating and retaining staffcoordinating bonus, reward and incentive schemesRequirements:Evidence of an excellent customer service approach,3 yrs of experience in a Contact Centre environment,Strong problem solving and decisions making skills,Ability to delegate tasks and execute results,Ability to work under pressure and meet tight deadlines,2 years of People Management,Very good organizational and time management skills,Excellent English and communication skills (written and spoken) are essential,Assertiveness and stress resistance,Project Management skills,University degree (preferably economics, finance, accounting, HR or similar),Strong experience in using computer applications (MS Excel, MS Word, e-mail, Internet),Spotless record and strong ethos. Please attach CV in English only. #healthandemployeebenefitssolutions 2497574,qualifications:UNAVAILABLE,responsibilities:Aon Sp. z o.o. Aon Is Looking For A Contact Centre Manager: As a manager in the Employee Contact Centre you'll be responsible for the daily running and management of a team of around 15 colleagues (Contact Centre Representatives, Quality Analyst and Contact Centre Coordinator). You'll be responsible for meeting the Employee Contact Centre targets as well as planning areas of improvement or development. Contact Centre Managers ensure that calls, emails and web chats are answered by staff within agreed time scales and in an appropriate manner. You'll coordinate and motivate call centre staff and may manage staff recruitment. Job Responsibilities:managing the daily running of the Employee Contact Centre, including sourcing equipment, effective resource planning and applying the Employee Contact Centre strategies and operationsdoing needs assessments and performance reviewsmeeting performance targets for speed, efficiency and qualityliaising with other departments to gather information and resolve issuescoordinating staff recruitment, writing job adverts and liaising with the HR and TA teamsreviewing the performance of staff, identifying training needs and planning training sessionsrecording and reporting statistics and the performance levels of the centrehandling the most complex customer complaints or enquiriesorganising shift patterns and the number of colleagues required to meet demandcoaching, motivating and retaining staffcoordinating bonus, reward and incentive schemesRequirements:Evidence of an excellent customer service approach,3 yrs of experience in a Contact Centre environment,Strong problem solving and decisions making skills,Ability to delegate tasks and execute results,Ability to work under pressure and meet tight deadlines,2 years of People Management,Very good organizational and time management skills,Excellent English and communication skills (written and spoken) are essential,Assertiveness and stress resistance,Project Management skills,University degree (preferably economics, finance, accounting, HR or similar),Strong experience in using computer applications (MS Excel, MS Word, e-mail, Internet),Spotless record and strong ethos. Please attach CV in English only. #healthandemployeebenefitssolutions,skills:UNAVAILABLE,workHours:UNAVAILABLE,jobBenefits:UNAVAILABLE,datePosted:2021-11-15T13:29:00 0000,employmentType:FULL_TIME,educationRequirements:UNAVAILABLE,salaryCurrency:USD,baseSalary:{@type:MonetaryAmount,currency:USD,value:{@type:QuantitativeValue,value:0,minValue:0,maxValue:0,unitText:YEAR}},validThrough:2022-11-15T13:37:33.000Z,industry:UNAVAILABLE,hiringOrganization:{@type:Organization,name:Aon Corporation,sameAs:****Powstancow Wielkopolskich 13G Enterprise Park, Building E,postalCode:30-707,addressCountry:Poland}}}

Company info

Sign Up Now - CallCenterCrossing.com