Client Services Specialist

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Description:
Client Services Specialists are responsible for handling a high volume of inbound calls while providing excellent care for our customers. Customer base have an existing loan and are calling in for assistance.
- Receives and responds to customer inquiries by phone and email
- Assists with ACH setups and cancellations
- Processing payments, adjustments and credits
- Process mail correspondence
- Assisting customers with logging onto the payment portal
- Calculating loan payments
Skills:
Customer service, typing, outlook, call center experience, inbound phone calls, computer skills, Call center, mortgage, loan process, interest rate risk, bilingual, Banking
Top Skills Details:
Customer service,typing,outlook,call center experience,inbound phone calls,computer skills,Call center
Additional Skills & Qualifications:
BEST vs AVG:
2 years of high volume inbound call customer service in a call center.
Bilingual in Spanish huge plus
- Must have great communication skills and enjoy helping people
- Customer service and/or call center experience taking inbound calls from customers 80 calls per day
- Experience in banking, loans or mortgage a plus
- Answers customer questions and provide appropriate solutions
- Good computer skills
- Ability to learn quickly and multitask
- Punctuality and good attendance are a must
- Able to adjust work schedule for coverage and work overtime
- Must have good tenure and work history
DISQUALIFIERS:
- Jumpy or short tenure
- No call center experience
- All sales experience
- Timid personality
- No knowledge of STAR Method
Experience Level:
Expert Level
About **MEMBERS ONLY**SIGN UP NOW***.:
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At **MEMBERS ONLY**SIGN UP NOW***., we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, **MEMBERS ONLY**SIGN UP NOW***. is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit **MEMBERS ONLY**SIGN UP NOW***. is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please **** or email for other accommodation options. However, if you have questions about this position, please ****.57
Full-time, Part-time
Tucson, AZ 85701
Urgently Hiring
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Posting ID: 840997208
Posted: 2023-05-27
Job Title: Client Services Specialist
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