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Description The Claims Research & Resolution Specialist 2 manages claims operations that involve customer contact, investigation, and settlement of claims for and against the organization. Approves all claim settlements both..
The Role: Business Analyst, Customer Service Tools and Systems This role will be responsible for overall administration and configuration of the Zendesk ticketing system used by CS and other groups..
THE ROLE: Sr Quality Assurance Analyst What You'll Do: The Sr Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center associates who..
46,170 Job Information Deloitte BPO Contact Center Senior Manager in Louisville Kentucky Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology..
Description The Manager, Consumer Service Operations is responsible for the daily activities across multiple service functions area. The Manager, Consumer Service Operations works within specific guidelines and procedures; applies advanced..
Description The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and..
Description The Physician Finder Plus (PFP) is the most utilized tool for Humana members. As the Provider Directory team, they manage and input the criteria that is needed to make..
Description The Call Quality Representative 3 monitors and evaluates the quality of inbound and/or outbound customer service calls. Documents quality issues and performance measures. Responsibilities The Call Quality Representative 3..
Job Information Humana Inbound Contact Representative 1 - Remote Louisville in Louisville Kentucky Description The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written inquiries...
Description Humana is continuing to grow nationwide! We have several new Bilingual Inbound Contact Representatives openings that will have the pleasure of taking inbound calls from our Medicaid Members and..
Workforce – Real Time Management Coordinator In this role you are the “air traffic controller” ensuring we have resources in place to answer contacts from our members as quickly and..
Description The Manager, Inbound Contacts represents the company by addressing incoming telephone, digital, or written inquiries. The Manager, Inbound Contacts works within specific guidelines and procedures; applies advanced technical knowledge..
The Role: Customer Service (CS) Program Manager The CS Program Manager will be responsible for overall planning, tracking, updating and managing of all programs and projects related to the Customer..
Job Information Humana Nurse Advice Line Telephonic Nurse - RN Compact License States Only in Louisville Kentucky Description The Care Manager, Telephonic Nurse 2 , in a telephonic environment, assesses..
Job Information Humana Consumer Service Operations Representative 2 in Louisville Kentucky Description The Consumer Service Operations Representative 2 represents the Dual Eligible Outreach Department by taking inbound calls to members..
Please read before applying, You must meet the following criteria: * Must have 1 year minimum CALL CENTER experience? * Salary wage for Tier 1 agent is $17.00hr. * Must..
Job Information Humana Call Center Operations Manager in Louisville Kentucky Description Seeking a strong operational leader with progressive call center experience for our Inbound Contact call center supporting growth in..
Job Information Humana Manager, Inside Sales (Work at Home) in Louisville Kentucky Description Are you a proven sales leader looking for an opportunity to join a leading Healthcare organization? We..
Job Information Humana Grievances and Appeals Representative 3 - KY, WI or PR in Louisville Kentucky Description Do you enjoy helping those in need? Do you love researching, analyzing medical..
Description The Supervisor for Clinical Intake leads a team of Inbound Customer Service Representatives supporting the Medicaid segment. This group responds to provider calls and outreach and addresses needs which..
Description The Supervisor, UM Administration contributes to administration of utilization management. The Supervisor, UM Administration works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors..
Description Humana is continuing to grow nationwide! We have 28 new Bilingual Medicaid Inbound Contact Representative openings that will have the pleasure of taking inbound calls from our Florida Medicaid..