Call Center Analyst Jobs in New York City

... Summary/Scope The Customer Care Quality Analyst supports the delivery of world ... contacting the BMS Customer Care Center. This position will ensure appropriate ... Requirements Bachelor’s degree preferred Previous..

... Softphone and CECP (Consumer Experience Center Platform) applications. Drives department's test ... the Enterprise release schedule and call out any changes to the ... on software testing or business..

The Role: Business Analyst, Customer Service Tools and Systems ... to contribute to agent and center level data sets, forecasting data ... years of experience in a call center environment..

... rapidly growing team of contact center professionals in Bossier City, LA! ... calls in our state-of-the-art contact center while supporting a large federal ... as required by client Complete..

... voice applications, chatbots and various call center technology tools that are integrated ... and automation. Deliver IVR application call flows and routing strategies, reusable ... and JAVA/J2EE. Collaborate with..

... rapidly growing team of contact center professionals in Bossier City, LA! ... calls in our state-of-the-art contact center while supporting a large federal ... as required by client Complete..

Job Information Humana Consumer Experience Lead-Remote in US in New York New York Description The Consumer Experience Lead ensures optimized interaction between a company and members. The Consumer Experience Lead works ..

... rapidly growing team of contact center professionals in Bossier City, LA! ... calls in our state-of-the-art contact center while supporting a large federal ... as required by client Complete..

Job Information Humana Consumer Experience Lead-Remote in US in Livingston New Jersey Description The Consumer Experience Lead ensures optimized interaction between a company and members. The Consumer Experience Lead works on ..

Job Information Humana Consumer Experience Lead-Remote in US in Jersey City New Jersey Description The Consumer Experience Lead ensures optimized interaction between a company and members. The Consumer Experience Lead works ..

Description The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, ..

Description The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, ..

Job Information Humana Supervisor, UM Administration-Remote in Jersey City New Jersey Description The Supervisor, UM Administration contributes to administration of utilization management. The Supervisor, UM Administration works within thorough, prescribed guidelines ..

Description The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, ..