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... Summary/Scope The Customer Care Quality Analyst supports the delivery of world ... contacting the BMS Customer Care Center. This position will ensure appropriate ... Requirements Bachelor’s degree preferred Previous..
... Softphone and CECP (Consumer Experience Center Platform) applications. Drives department's test ... the Enterprise release schedule and call out any changes to the ... on software testing or business..
THE ROLE: Sr Quality Assurance Analyst What You'll Do: The Sr ... Do: The Sr Quality Assurance Analyst (QA) is responsible for assessing the ... of the performance of our..
... and Spanish The Remote - Call Quality Professional 1 monitors and ... issues and performance measures. The Call Quality Professional 1 work assignments ... and of moderate complexity. The..
... employees, adjusting assignments according to call volume load. Ensures staff adheres ... maintenance of databases related to call center operations. Supports outbound calling system ... services including the customer..
Director of Contact Center Operations (DCCO) - This is ... operations of a hybrid Contact Center. In this role, your job ... the management of all Contact Center staff and..
