THE LARGEST COLLECTION OF CALL CENTER JOBS ON EARTH
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... individual to lead our Customer Service/Call Center/ Contact Center analytics and data mining efforts. ... acumen and comfort with contact center metrics and systems. The successful ... Prior experience..
Description The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, ..