THE LARGEST COLLECTION OF CALL CENTER JOBS ON EARTH
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Description The Contact Center Journey Product Owner enhances the ... impact our associates. The Contact Center Journey Product Owner works on ... Owner to shape Humana's Contact Center Associate Technology..
... performance and collaboration across the enterprise with the goal of ensuring ... Softphone and CECP (Consumer Experience Center Platform) applications. Drives department's test ... an in-depth understanding of how..
... requires a solid understanding of Call Center Operations and is focused on ... the long-term strategy of the Call Center. Responsibilities: Lead a team of ... Responsibilities: Lead a..
... voice applications, chatbots and various call center technology tools that are integrated ... our backend systems throughout the enterprise. The IVR Developer helps implement ... and automation. Deliver IVR..
Description The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, ..
... years of experience in a call center environment Experience with ticketing (Zendesk, ... of project management experience with enterprise solutions Knowledge of customer service ... in e-commerce or retail..
... to contribute to agent and center level data sets, forecasting data ... years of experience in a call center environment Experience with ticketing (Zendesk, ... of project management experience..
