Enterprise Call Center Jobs in Kentucky

Description The Contact Center Journey Product Owner enhances the ... impact our associates. The Contact Center Journey Product Owner works on ... Owner to shape Humana's Contact Center Associate Technology..

... requires a solid understanding of Call Center Operations and is focused on ... the long-term strategy of the Call Center. Responsibilities: Lead a team of ... Responsibilities: Lead a..

... to contribute to agent and center level data sets, forecasting data ... years of experience in a call center environment Experience with ticketing (Zendesk, ... of project management experience..

Description The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, ..

Description The Workforce Management Professional 2 applies and integrates advanced and predictive analysis, people metrics and reporting to develop strategic and operational insights for workforce decision-making (e.g., staffing, learning and development, ..

... years of experience in a call center environment Experience with ticketing (Zendesk, ... of project management experience with enterprise solutions Knowledge of customer service ... in e-commerce or retail..