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POSITION PURPOSE This position will be responsible for the analysis of key factors driving staffing needs and labor costs within a contact center environment Strong analytical skills and the ability to ..
The Workforce Management Analyst works to improve workforce management effectiveness by scheduling, budgeting and forecasting in the Customer Service Department. Successful candidates will also implement and optimize the usage ..
Position DescriptionWelcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless ..