THE LARGEST COLLECTION OF CALL CENTER JOBS ON EARTH
Supports PDF, DOC, DOCX, TXT, XLS, WPD, HTM, HTML files up to 5 MB
Description The Contact Center Journey Product Owner enhances the associate experience by architecting experiences and building capabilities that will positively impact our associates. The Contact Center Journey Product Owner works on ..
... results. Oversees and manages the team to complete test execution, test ... This position will lead a team of 50 analysts (18 direct ... Facilitates learning opportunities for the..
Description The Associate Director, Consumer Service Operations is responsible for the daily activities across multiple service functions area. The Associate Director, Consumer Service Operations requires a solid understanding of how organization ..
... 1. Motivates and leads a team of associates to achieve optimal ... 8. Ensures appropriate communication with team members through one-on-one meetings and ... through one-on-one meetings and conducting..
... Goal: The Supervisor leads a team of front-line Associates in the ... Groupe (RGG) contact center. The team is accountable to deliver a ... and manages risk within the..
Job Information Humana Consumer Experience Lead-Remote in US in New York New York Description The Consumer Experience Lead ensures optimized interaction between a company and members. The Consumer Experience Lead works ..
... Ensures consistency in execution across team. Holds team members accountable for following established ... general instructions and with a team 1 - 3 years minimum ... years minimum experience..
... Work with the service development team, project managers, business analysts, web ... a cross-functional and agile development team. Lead the technical design planning ... present architectural decisions to the..
... professional will lead the training team to ensure successful facilitation of ... with the Customer Service leadership team to identify and create additional ... standards Leadership responsibility for training..
Description The Outbound Contacts Representative 3 represents the company by making outbound contacts to members and/or providers regarding a variety of issues. The Outbound Contacts Representative 3 performs advanced administrative/operational/customer support ..
... internal communications for our Operations team! Supporting the Customer Experience and ... Manage communications for the Operations team, including the Customer Experience and ... communications strategies to support larger..
Workforce – Real Time Management Coordinator In this role you are the “air traffic controller” ensuring we have resources in place to answer contacts from our members as quickly and efficiently ..
... quality metrics are met. The leader will be proactive in building ... member's journey with Humana. The leader will have accountability for OKRs ... established by Senior Leadership. The..
Job Information Humana Consumer Experience Lead-Remote in US in Albany New York Description The Consumer Experience Lead ensures optimized interaction between a company and members. The Consumer Experience Lead works on ..
Description Humana is continuing to grow nationwide! We have 28 new Bilingual Medicaid Inbound Contact Representative openings that will have the pleasure of taking inbound calls from our Florida Medicaid Members ..
Description Are you a proven sales leader looking for an opportunity to join a leading Healthcare organization? We are looking for a strong business minded individual who are highly motivated and ..
... and directing the customer service team in all communication channels, including: ... education/training of the Customer Service team. • Cultivate an environment of ... • Collaborate with the management..
Job Information Humana Manager, Inside Sales (Work at Home) in Albany New York Description Are you a proven sales leader looking for an opportunity to join a leading Healthcare organization? We ..
Job Information Humana Consumer Experience Lead-Remote in US in Syracuse New York Description The Consumer Experience Lead ensures optimized interaction between a company and members. The Consumer Experience Lead works on ..
Description The Director, Consumer Service Operations is responsible for the daily activities across multiple service functions area. The Director, Consumer Service Operations requires an in-depth understanding of how organization capabilities interrelate ..
