Call Center Representatives Jobs description

Call center representatives usually interact with customers in order to provide information in response to inquires related to accounts, products, and services. The representatives handle and resolve customer complaints, special orders, or returns via phone. Call center representatives also receive and process orders, provide information regarding pricing, changes in service, discontinuance, and shipping.

Since a significant amount of customer interaction is involved, call center representatives are required to have excellent interpersonal and communication skills. Impeccable telephone etiquette and a patient ear are also a must for these jobs. Call center representatives also need to be self-motivated as being on the phone all day can get very tedious. Although the minimum educational requirement at most call centers is a high school diploma, an increasing number of call centers are looking for representatives with a college degree because of the increasing demand for a higher-skilled workforce.

Further, prior industry knowledge, though preferred, is not mandatory. Call center representatives are usually provided intense training (paid) on the company's products and services prior to beginning the job as well as a set of standard responses and procedures to make the job easier. On-the-job training and skills enhancement sessions are also continuously provided.

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