Contact Center Jobs description

A contact center (also known as an e-contact center or a customer interaction center) is the central point in a company from which all customer contacts are managed. The contact center typically includes one or more online call centers. It may also include other types of customer contact such as postal mail catalogs, e-mail newsletters, online chats, and website inquiries. A contact center is usually a part of the company's overall customer relationship management.

The employment opportunities available at a contact center include customer care representative, call center lead, trainer, voice coach, analyst, and collections jobs as well as managerial positions.

The primary requisites for a job at a contact center are good verbal and written communication, organization, and problem solving skills. A patient ear and a pleasant telephone demeanor are also a must for a job at a contact center.

Although formal college education is not emphasized upon for the entry-level jobs at a contact center, comfort with the use of computer software is necessary as a contact center usually has special software that allows the contact information to be routed to appropriate people, contacts to be tracked, and data to be gathered.

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DATE	LOCATION	JOB TITLE
Aug 12, 21	Dublin, OH	OH Medicaid Inbound Contact Center Supervisor Humana Inc. Description Humana is excited to announce the opening of a brand new contact center in Dublin, Ohio! Humana was awarded a contract to support the Med...
Aug 12, 21	Columbus, OH	OH Medicaid Inbound Contact Center Supervisor Humana Inc. Description Humana is excited to announce the opening of a brand new contact center in Dublin, Ohio! Humana was awarded a contract to support the Med...
Aug 19, 21	Austin, TX	Customer Service Contact Center Supervisor GILT GROUPE, INC. Position Goal: The Supervisor leads a team of front-line Associates at the Rue Gilt Groupe (RGG) contact center. The team is accountable to deliver a...
May 24, 23	Northbrook, IL	Contact Center Manager USA Clinics Group The Contact Center Manager is responsible for developing and managing staff and processes while ensuring the highest level of service and patient sat...
May 24, 23	Ashburn, VA	Contact Center Agent RP Pro Services RP Professional Services, LLC (RP) is a rapidly growing government consulting firm headquartered in Ashburn, Virginia. Were an 8(a), Service-Disabled ...

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