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Employees at the Galesburg, Illinois CenturyTel customer call center are among dozens of people who are losing their jobs, as the company reduces its workforce in response to heavy competition and declining access lines.

CenturyTel’s Annamarie Sartor says the company decided to cut around 80 jobs across 12 of its operating states,” to compete more effectively, and due to the continued impact of access line declines."

In Illinois, the company is consolidating three customer care centers into one center, eliminating 20 positions. Two other Illinois customer call centers will be affected.

 

Employees will be offered severance packages, and they can apply for vacant positions within the company, which is based in Monroe, Louisiana and operates in 25 states.

 

The company will also provide outplacement counseling and job search assistance for soon-to-be displaced employees. Sartor said where union representation is in place, all contractual processes will be honored.

CenturyTel provides communications, high speed internet and entertainment services to rural areas and small to medium sized cities. It owns 55,400 access lines in Illinois, and last year expanded its operations in Alabama, Georgia and North Carolina.

 

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