Call Center Resource Jobs description

A call center resource manager is responsible for all center-wide aspects of human resources and personnel management. As a call center resource manager, one has to coordinate and administer human resources programs and policies including staffing, performance/ development programs, compensation, benefits, employee relations, training, HRIS, and health and safety programs in a call center. Recruitment, pre-screening, and orientation of sufficient numbers of qualified new employees to meet the needs of a center are essential duties of a call center resource manager. A call center resource manager has to identify causes and provide recommended solutions for improving job satisfaction, reducing turnover, and enhancing employee moral. Further, a call center resource manager supports a union-free environment of positive employee moral, job satisfaction, and positive attitude toward management and its' goals and objectives. Also, a call center resource manager assures that the center's training practices provide equal opportunity to trainees.

A call center resource job requires a bachelor's degree and at least four year's related experience. A call center resource manager must have excellent communication, organizational skills, and ability to meet deadlines. Strong PC skills, Microsoft Office and Lawson may be required. A strong understanding of FMLA, FLSA, OSHA, ADA and EEO may be also required for call center resource jobs.

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