Call Center Support Jobs description

A call center support representative has a direct responsibility to hire, manage, train, motivate, and retain qualified technical support staff to achieve a high standard of performance delivering superior customer service. A call center support representative handles customer contact via phone and email providing excellent customer service using tact and diplomacy including customer inquiries ranging from order status, general product information technical issues, promotions and film within the established service levels and within quality and productivity standards. A call center support representative should be proactive and identify opportunities for improvements and communicate them to supervisors. Ability to handle refunds, credits and returns requests are also the duties of a call center support representative. Further, a call center support representative must be able to be able to handle customer escalations in a professional way and transfer them to the appropriate lead or supervisor as necessary.

A call center support job requires 3+ years experience in customer service and a high level of professionalism over the phone along with great email etiquette. A good background within a call center or help desk job would be a plus. A call center support person should have an extensive knowledge of the Internet and the web including advanced computer skills.

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