Dr. Call Phones Mail Operations Pharmacy Technician 2

Profile

Description

The Mail Operations Pharmacy Technician 2 Dr. Call Phones Team: Typically works on semi-routine assignments. This is an incoming call center setting. Technicians are responsible for taking incoming phones calls from providers and patients for New Rx's, clarifications or transfers as outlined by standard policies.

Responsibilities

Responsible for taking incoming calls from providers and patients

Responsible for making outbound calls to providers and patients

Decisions are typically focus on interpretation of area/department policy and methods for completing assignments.

Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction.

Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Role Essentials

Candidates for this position must have the following skills:

High School Diploma or equivalent

Must have an active Pharmacy Technician License in Texas

Certified Pharmacy Technician

At least 2 year experience preferred

Inbound/outbound call experience

Excellent communication skills both written and verbal

Experience using multiple computer applications simultaneously

Strong data entry skills

A positive, proactive attitude with a passion for customer service

Role Desirables

Mail Order Pharmacy experience

Pharmacy experience

Customer service experience

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com