Desktop Support Field Service Engineer

Profile

Position: Desktop Support Field Service EngineerLocation: Sunnyvale, CABe able to provide user-friendly support and instruction to computer usersMaintain strict confidentiality and respect for ensuring network securityAbility to learn new technical skills and quickly adjust to fast-changing priorities and deadlinesExperience in a call center environment providing technical support via remote toolsComprehensive understanding of current computer hardware and software technologiesUnderstanding of LAN/WAN and Wireless NetworksPossess working knowledge of the configuration, use and troubleshooting of laptop/desktop hardware and internet applications including browsers, e-mail and VPNs Visit associate at deskside for hands-on support, as neededAdministering network accounts - password resets and unlocking accountsBuild and deploy new hire computers/upgrades and RMA/warranty repairsUnpacking pallets/boxes of desktop and laptop computers in large quantitiesInstallation of PC operating systems
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