Call Center Supervisor Jobs description

A call center supervisor provides direction and management to workforce analysts within their scheduling, forecasting, or real-time management roles. A call center supervisor is responsible for overall management of staff to include hiring, training, scheduling, goal-setting, prioritization of work, performance reviews, etc. A call center supervisor has to ensure service to members, independent contract stattions and public agencies. A call center supervisor maintains knowledge of operational systems to identify outages and service impairments, ensures trouble analysis is performed through outage reporting. Additionally, a call center supervisor sustains a continuous learning environment for all subordinates including oversight of performance trends for direct/indirect reports. A call center supervisor must be able to make decisions when the benefit of consulting with management is not always available.

A call center supervisor job may require a four year college degree or equivalent combination of education and work experience. Experience of 3+ years in a call center customer service environment may also be required. Knowledge of call center operations, industry standards/ requirements, automatic call distribution technology, workforce management software, and service QA programs is a must for call center supervisor jobs. Apart from these, general management, organizational and written management skills are also desirable.

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DATE	LOCATION	JOB TITLE
Apr 27, 21	Saint Petersburg, FL	Call Center Operations Supervisor - St. Petersburg, FL Humana Inc. Description Your Home Advantage (YHA) is a Humana owned Healthcare Management Company dedicated to improving clinical and quality outcomes by bridgin...
Jul 23, 21	Fort Lauderdale, FL	Call Center Operations Supervisor - YHA Humana Inc. Description Your Home Advantage (YHA) is a Humana-owned Healthcare Management Company dedicated to improving clinical and quality outcomes by bridgin...
Jul 23, 21	Saint Petersburg, FL	Call Center Operations Supervisor - YHA Humana Inc. Description Your Home Advantage (YHA) is a Humana-owned Healthcare Management Company dedicated to improving clinical and quality outcomes by bridgin...
Jul 23, 21	Deerfield Beach, FL	Call Center Operations Supervisor - YHA Humana Inc. Description Your Home Advantage (YHA) is a Humana-owned Healthcare Management Company dedicated to improving clinical and quality outcomes by bridgin...
Aug 20, 21	Charlotte, NC	North Carolina Provider Group Medicare Inbound Call Center Supervisor - Remote/Virtual in NC only Humana Inc. Description The Supervisor, Inbound Contacts represents the company by addressing incoming telephone, digital, or written inquiries. The Supervisor, ...

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