Call Center Operations Jobs description
A call center operations manager is responsible for overseeing the quality, service levels, and profitability of multiple projects. A call center operations manager collects, analyzes, and presents appropriate program data to help improve performance and quality on all projects. Further, the call center operations manager is also required to manage multiple front line supervisors, mentor all management personnel, ensure consistent/ effective daily operations management and communicate potential performance issues. A call center operations manager holds total accountability for the project and streamlining the operations and, has to create improved systems for efficient and effective utilization of resources. Also, a call center operations manager is responsible for client interaction and foster strong client relationships. As a call center operations manager, one is expected to motivate the staff to exceed customer satisfaction by identifying training needs.A call center operations job requires a bachelor's degree, 5-7 years of inbound call center management, sales management experience and exemplary presentation and communication skills due to heavy client contact. Strong organizational and planning skills along with demonstrated interpersonal and team skills are other desirable qualities of a call center operations manager.
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